Support

Keep the room moving.

Before a presentation

Prepare content early, wait for Ready, connect the intended Cast display, and confirm that Requested and Confirmed match. For PowerPoint media, review any slide diagnostics and rehearse audio routing.

If the TV stops updating

Keep the app open and wait for the receiver recovery state. If the Cast route itself ended, tap Cast and choose the same display; RelayDeck preserves the authoritative session state.

Conversion help

Use the exact formats on the supported formats page. In PowerPoint, embed media instead of linking it and use PowerPoint's Optimize Media Compatibility command before uploading.

Private-test contact

Email [email protected]. Include the content type, approximate time, device/TV model, and the sanitized diagnostic export from the app. Do not send presentation files unless support specifically requests them through an approved private channel.